Digital Clinics' mission is to make doctors available to patients at the click of a button. We offer doctors the tools they need to help patients from anywhere in the world - online medical prescriptions and electronic patient records.
How do I schedule an appointment with a doctor?
How do I prepare for the video consultation?
How can I show the doctor my medical documents (medical reports, CTP, MRIs) ?
Enter the ‘Appointment Room’ on ‘My Account’ and choose the documents you would like to upload. After that, you will be able to see them online, and the doctor will be able to access them.
Can I use my account on more than one device?
Your account can be used on any device as long as you log in with your details. However, as soon as a consultation has started on one device this cannot paused and restarted on another one.
How do I know I am talking to a doctor?
All doctors are accepted on the platform exclusively on the basis of documents certifying their university qualification and medical practice certificates.
How can I delete my account?
By selecting the ‘delete account’ function. All your data stored on the platform will be deleted.
Can I create an account for my child?
Only 18-year olds and above should be able to create an account. In the case you’d like your child to be examined, create a separate account for him. Fill in his details and manage the account yourself.
Where are the online consultations available?
Digital Clinics consultations are available anywhere in the world.
What happens if I payed for a consultation and the doctor didn’t show up or cancelled the consultation?
If the doctor/therapist did not show up or cancelled the consultation you will receive an automated message cancelling the appointment and the money will be returned to you in full.
What happens if I am late to an appointment?
For delays greater than 10 minutes on your part for an appointment with a doctor and 20 minutes for an appointment with a therapist, the consultation can be cancelled and no refund will be issued.
If I am late to an appointment, will part of the money be returned to me?
In case you are late for the appointment - and use the remaining time to talk to the doctor, part of the money will not be refunded to you.
What happens if the appointment ends and I still have remaining topics to discuss with the doctor/therapist?
You can schedule a new appointment.
What happens if the consultation cannot happen due to my connectivity issues.
The cost of the appointment will not be reissued.
Can I cancel an appointment?
Cancelling appointments can only be done in the following circumstances:
Can I reschedule an appointment?
Rescheduling a consultation is possible one time, no later than 4 hours before its supposed start time.
How and when do I pay?
The payment of the service is made at the end of the scheduling process with a valid credit or debit card.
Is is safe to pay?
Payments are processed through the authorised payment processor Netopia, which ensures the safety of online payments.
